Delivery Information

We understand that ordering products online can be daunting, especially when ordering roofing materials. This is why BitumenSheets.co.uk try to make ordering your materials as easy as possible with our hassle-free 48 hour delivery service. What’s more, we don’t charge a penny for this!

When Placing an Order

When you place an order you won’t be charged a delivery fee. This is as BitumenSheets.co.uk offer free delivery to all UK mainland addresses. Therefore, you’ll only pay for your bitumen roofing sheets, flashings and fixings.

An additional delivery charge may apply on orders being delivered to addresses outside of the UK mainland. Our team will get in touch following your order being placed to confirm the additional charge.

Whilst we aim to deliver all orders within 48 hours, this is an estimate only. Circumstances out of our control can cause delays on a small percentage of orders. Also note that our delivery estimates include working days only and we do not offer delivery on Saturday, Sunday or bank holidays.

Orders placed after 12pm will not be processed until the next working day. Orders placed over the weekends or on bank holidays will not be processed until the next working day either. Please consider this as it may delay your delivery date.  

Before placing an order, we urge you to read our Terms & Conditions in full. Also read our Refunds, Returns and Cancellation Policy. It is your responsibility to read these and you agree to them when placing an order with BitumenSheets.co.uk.

After You’ve Placed Your Order

Once you’ve placed your order, you will receive an order confirmation immediately. This confirms the items you’ve ordered, how much you’ve been charged, and the delivery address. To void any delays or unexpected charges, we urge that every customers reviews their order confirmation email and informs us of any errors.

The same email contains the estimated delivery dates. We are unable to confirm a time of delivery, so urge customers to ensure somebody is able to accept the items on both estimated delivery dates. You can also request the items to be left in a safe location filling out the ‘Additional Information’ field when checking out or emailing [email protected].

We use various couriers in order to provide fast delivery across the UK mainland. Therefore, delivery may vary at times but we always aim to ensure it is prompt and hassle-free. Some delivery companies are unable to enter narrow lanes, roads with low bridges or red routes. Therefore, please inform us if your delivery address is impacted by any of the below:

  • Double yellow lines
  • A red route
  • Narrow lanes
  • Width restricted roads
  • Low bridges
  • Steep hills

Once we have been made aware of any restricted access, we will inform our carrier. Should it be necessary to contact you, a member of our team will attempt to call and/or email you using the details provided when you placed your order. 

If your property is difficult to find, we ask that you provide guidance where possible. You’re able to do this by filling out the ‘Additional Information’ field in checkout or emailing [email protected].

Please note that we do not provide offloading facilities as standard. We therefore assume that you are able to accept the goods being delivered. This includes, on large and heavier items, having the ability to willingness to manually offload the goods, or having mechanical offloading facilities. If you require special assistance or need mechanical offloading facilities, you must inform us immediately after placing your order and an additional charge may apply.

On the Day of Delivery

On the date of delivery, we ask that you ensure somebody is at the delivery address and able to sign for your items throughout the day. We also urge all customers to thoroughly check their items before signing for them, ensuring that all the items have arrived and none are damaged.

Should you find any damaged, please do not accept them. If you find some items are missing or discovered items are damaged at a later point, please contact us immediately by emailing [email protected] Any delay to inform us of missing or damaged items will reduce the likelihood of us being able to provide a replacement, so please do not delay.

Bitumen Roofing Sheets
Part of the Roofing Megastore group Roofing Megastore group

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